Terms and Conditions

Before purchasing any piece of Art please consider that each piece is a hand made item.
While every possible care has been taken to reduce dust or blemishes on resin finishes, there may still be some unavoidable variances.
Hannah Collins Art will only send pieces that she is 100% happy with and will not be able to make any further adjustments to the finish once they have been received, except in circumstances where pieces have been damaged in transit.

A commission is a bespoke piece of Artwork that a potential client has instructed Hannah Collins Art to make.
Hannah Collins Art will work with clients on their desired colour choices, in her own style. She will not replicate, or reproduce another artists work.
Once the final design has been agreed upon no further changes can be made once the resin finish has been applied.
A 50% non-refundable deposit will be required before the commission begins.
Most commissions have a 3 week completion time, unless otherwise stated.
Payment of the remaining 50% plus shipping costs, must be made prior to shipping.
Commission pieces will be non-refundable unless damaged in transit (see returns policy).
If the commission does not meet the clients desired request then Hannah Collins Art reserves the right to re-sell the Art work at a price they see fit.

Items purchased from our on-line shop will automatically calculate the correct shipping rate. This is based on size, weight and destination. The cost includes the physical packing materials as well as the cost levied by the courier.
Quotes for shipping for items not on sale in the on-line shop must be filed via the “Contact” section on the website.
All pieces will be shipped between 7-14 days. NB: this is not inclusive of commission pieces.
Once shipping has been booked you will be supplied with a tracking number, either by Hannah Collins Art or the courier service provider.
All works or Art will leave Hannah Collins Art in a condition they see fit for sale. Hannah Collins Art takes photographic evidence of their condition before shipment.
All Art work will be sent on a standard shipment, unless a quicker (or slower) service has been requested.
You may be liable for import taxes and duties which are your responsibility to pay. Hannah Collins Art has no control over these charges.

Returns and refunds
Returns will only be accepted within 14 days of purchase. All Art work will need to be returned in the same condition they were sent in (unless damaged in transit to client), with all original packaging. The buyer will need to pay the return shipping costs, which are non-refundable.
If the Art works are over £100 in value it is advised that they be sent via a traceable courier or with adequate insurance cover.
All items will be fully inspected upon return and any refunds will be given back via the means payment was made. If any damage is found to the piece on it's return, that hasn't been caused in transit, then no refund will be given.
Art work will not be able to be exchanged or re-made due to each piece being unique.
Refunds are not applicable to sale items.

Payment for items purchased in our on-line store is by Credit Card (via Stripe).
Payment for commission pieces can be made via PayPal or by BAC’s.
Payments via PayPal will be made via invoice sent by Hannah Collins Art.
For BAC’s transfers, account details will be provided upon request via e-mail.
Please read our Privacy Policy for details of data retention and what rights you have over this data.
Payment for all Art work must be received prior to shipping.

Hannah Collins Art owns all copyrights to all images and associated text on this website.
Hannah Collins Art also owns all copyrights to each piece of Art work they create. The copying of any images is strictly prohibited.
Once a piece of Art is bought, the copyright still remains with Hannah Collins Art.
No reproductions, prints, duplication's or copies shall be made.

The colours depicted on computer monitors or mobile devices may not be true to colour in real life. The colours may also differ between devices. 

Hannah Collins Art reserves the right to refuse service to anyone for any reason at anytime. If full payment has been made then a 50% refund will be given.

In these Terms and Conditions the terms “we”, “our”, “us” refers to the artist, Hannah Collins Art.
By visiting our site/and or purchasing/commissioning Hannah Collins Art, you engage in
our  “service” and agree to be bound by the following Terms and Conditions and policies referenced on this page. The terms and Conditions outlined apply to all users of this site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read the Terms and Conditions carefully before accessing or using any part of this website. By accessing or using any part of this website you agree to be bound by these Terms and Conditions. If you do not agree to all of these Terms and Conditions, then you may not access or use any services outlined. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions. You can view the most current version of the Terms and Conditions at any time on this page. Hannah Collins Art reserves the right to update and/or change or replace the Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to periodically check for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Hannah Collins Art is not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. Hannah Collins Art reserves the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to check for changes made to the site.